Internal Knowledge Agent
Turn tribal knowledge into instant answers. An internal copilot that answers questions directly in Slack/Teams with citations—so your team stops repeating explanations and new hires ramp faster.
Teams 15–200 people with knowledge spread across docs + Slack.
1–2 months
Turn tribal knowledge into instant answers with source citations
Outcomes
What changes after you ship this workflow.
- Less interruption and fewer repeated questions
- Faster onboarding and better process consistency
- Knowledge gaps surfaced and documented
Capabilities
What it does in production.
- Search + answer across Notion/Docs/Confluence/Drive with citations
- Role-based permissions (answers only from what the user can access)
- Onboarding flows by role (support, sales, ops)
- Knowledge-gap reporting: what people ask vs what's documented
- Continuous improvement: keep knowledge base aligned with reality
Answer process questions and surface the right contacts instantly
What you get
Deliverables, not vague promises.
Timeline
A staged rollout with measurement and safety gates.
- Identify priority sources and users
- Set permissions + boundaries
- Define top questions
- Implement retrieval + citations
- Add role-based policies
- Create validation test set
- Limited rollout to pilot team
- Gap reporting + doc hygiene loop
- Expand to broader org
Monthly AI Ops
Keep it accurate, safe, and improving.
- $2,000 — maintenance & improvements
- $4,000 — ongoing content hygiene + expansion
- $7,000+ — multi-team optimization
- Extra source connector: $2,000–$5,000
- SSO/advanced permissions: $3,000–$8,000
FAQ
The questions buyers ask before they say yes.
Yes. We implement role-aware access and restrict retrieval to sources the user is allowed to see.
No—done right, it improves documentation. We add a gap loop so the most-asked questions become the best-documented workflows.