Results

Outcomes you can measure

Production-ready AI workflows with evaluation and monitoring—so results are visible, repeatable, and improvable.

Before

🎫1,200

⏱️4hrs

⭐72%

🤖

AI Agent

After

🎫480-60%

⏱️30min-87%

⭐94%+31%

Measured outcomes in production

70%

fewer call transfers

Insurance provider support workflow

30%

higher product adoption

SaaS SMART-goal assistant

60%

fewer support calls

State DMV FAQ bot revamp

What we optimize for

Support ROI

Deflection rates, response quality, resolution time, safe escalation paths

Team Velocity

Reduced tribal knowledge dependency, faster onboarding, fewer interruptions

Retention

Churn risk visibility, proactive save plays, measurable intervention outcomes

Operational Clarity

VoC insights, roadmap alignment, cross-team visibility into customer needs

Ready to add your outcomes to this list?

Start with a 2–4 week sprint. Ship a production workflow with evaluation baselines—and measure the impact from day one.

B2B SaaS (Series A) — Support Copilot

IntercomNotionSlackNext.jsLLM + RAGMonitoring/Evals

Problem

Support volume was growing faster than headcount. Agents spent time answering repeat questions and hunting for context across docs and tickets.

What we shipped

Ticket triage + tagging and routing rules
Grounded draft replies from approved knowledge sources
Confidence gating + escalation to human agent
Evaluation suite with acceptance tests + monitoring dashboard

Outcomes

Target: 20–35% reduction in repetitive ticket load (deflection + faster resolution)
Target: 15–25% faster first-response time with higher consistency
Clear KPI reporting: deflection, handle time, quality signals, escalation rate

SMB SaaS — Internal Knowledge & Onboarding Copilot

SlackConfluenceGoogle DriveRAG + citationsRole-based access

Problem

Onboarding took weeks because tribal knowledge lived in Slack and scattered docs. The same questions were repeated daily, interrupting senior staff.

What we shipped

Slack Q&A bot with citations to internal sources
Role-aware permissions and access boundaries
Onboarding flows by role (sales/support/engineering)
Knowledge gap reporting (what’s asked vs what exists)

Outcomes

Target: fewer repeated internal questions and fewer Slack interruptions
Target: faster ramp time for new hires (documented role-based playbooks)
A hygiene loop to keep documentation current and aligned to real questions